Van Ness products are sold through a variety of independent pet stores, national pet retailers, grocery stores, mass-market chains, and online retailers. Product selection and availability vary by retailer and location.
You can also purchase many of our products directly through the Van Ness Pet Products Store.
Replacement doors, handles, latches, filters, and other components are available for purchase for select Van Ness products. Availability varies by product and model.
Visit our Replacement Parts page to view the parts currently available. Before ordering, please confirm the item number of your product to ensure you select the correct replacement part.
Most unused products purchased directly from shop.vannesspets.com may be returned within 30 days of the original purchase date, subject to the conditions in our return policy. Original shipping charges are not refundable, and customers are generally responsible for return shipping.
Please review our complete Return Policy before returning a product.
Products purchased from another retailer must be returned to the original place of purchase and are subject to that retailer’s return policy.
If an item purchased from the Van Ness website arrives damaged, defective, incorrect, or missing a part, please contact us promptly. Include your order number, the product item number, a description of the problem, and clear photos when applicable.
Please retain the product and all original packaging until our Customer Service Team provides further instructions. Additional information is available in our Return Policy.
Hand wash Ecoware dishes with mild dish soap and warm water, then rinse and dry thoroughly. Do not use abrasive cleaners or scouring pads, which may damage the surface.
Ecoware dishes are not recommended for dishwasher use because repeated exposure to high heat may cause discoloration or cracking over time.
No. Van Ness Ecoware dishes are not microwave-safe. Do not use them to heat pet food or water in a microwave, instead, heat the food in a microwave safe dish, then transfer to the Ecoware bowl.
Oat grass needs moisture, warmth, and light to germinate successfully. For the best results:
Overwatering, underwatering, low temperatures, or insufficient light can delay or prevent germination. The complete kit includes oat seeds, natural peat moss, and a reusable growing container—just add water and provide light. You can learn more or purchase another Fresh Greens Oat Grass Garden Kit.
The Fresh Greens Oat Grass Garden Kit is designed to provide pets with fresh oat grass. It is especially popular with cats and may help support digestion, freshen breath, and reduce problems associated with hairballs. Oat grass is also safe for other animals including, dogs, birds and small animals.
Introduce the grass under supervision and do not allow your pet to eat the growing material, packaging tub or seeds. If your pet has a medical condition, dietary restriction, or unusual reaction, consult your veterinarian.
Thank you for your interest in Van Ness Pet Products. We work with qualified retailers, distributors, and other approved resellers.
Businesses interested in opening a wholesale account should be prepared to provide:
All new account requests are subject to review and approval. Please contact Van Ness Pet Products for additional information.
Authorization to purchase Van Ness products for resale does not automatically include authorization to sell on third-party marketplaces. Please provide information about all intended sales channels when submitting a wholesale account request. Marketplace sales may be subject to additional review, requirements, or restrictions.
We appreciate the many organizations that contact us and the important work they do. Due to the large volume of donation requests we receive, we are unable to fulfill individual donation or sponsorship requests.
Van Ness supports organizations in our local community when suitable products are available. We sincerely appreciate your understanding and wish you success with your program or event.
Product dimensions and item numbers are generally listed on the product packaging, label, or product page. Because similarly styled Van Ness products may be offered in several sizes, please verify the item number and dimensions before purchasing accessories or replacement parts.
You can browse the Van Ness product collection or contact us if you need help identifying a product.
Van Ness uses pet-safe materials that meet our standards for quality and safety. Our plastic products are made using FDA-compliant materials suitable for food contact and are BPA free.
Always follow the cleaning and care instructions provided with the individual product.
Van Ness is a family-owned company that has been manufacturing pet products since 1945. The majority of our plastic products are made in the USA at our facility in Clifton, New Jersey.
Some product categories and components, including certain stainless steel and bamboo-based products, are imported. Please refer to the individual product or packaging for its specific country of origin.
Wash plastic bowls, litter pans, carriers, food containers, and accessories with mild soap and warm water. Rinse thoroughly and allow the product to dry completely before reuse.
Avoid abrasive cleaners, harsh chemicals, and scouring pads that could scratch or damage the product. Always follow any additional care instructions included with the individual item.
Replacement frequency depends on the number of cats using the litter pan, cleaning frequency, and household conditions. Replace the filter when you notice reduced odor-control performance or when it becomes heavily soiled. As general guidance, replace filters every 3 months.
You can purchase a replacement zeolite air filter through the Van Ness Store.
Please use our Contact Us page for product questions or assistance. To help us respond efficiently, include:
Our Customer Service Team generally responds within one to two business days, during our normal hours of operation between 9:00 a.m. to 4:30 p.m. EST, Monday through Friday. Holiday may affect these hours.
